Our call center is a self-contained fully functioning operation. Strategy, people, processes and technology are all resident in one place. The management team and representatives all live and work together here in Pennington Gap and the greater Lee County Virginia area. This means you get a responsive, well informed team working each minute of the day on your business. Each member of our team remains close to the business and understands and believes in our daily focus of satisfying clients and their customers. Functional teams include training, quality assurance, systems, security, team leaders and dedicated team members that directly serve your customers All are ready for action to deploy your branded, customized service or sales program. Of course, before we get to work on your program, we deploy a careful and thorough planning process known as KCG Cares™ to ensure we get all the details right and meet all your requirements. Each client also enjoys direct and frequent communication with their KCG team covering, among other topics, program status, customized reports, and progress updates.

Fully customized, branded and sized to fit your specific requirements. The end result will always be a fully trained and dedicated team able and willing to serve your customers up to 7 days per week, all year long. Scalable with a robust operating environment that has a current capacity up to 744 team members and planned growth potential from adjacent buildings that are part of our facility footprint. Customer-centered and supporting all stages of the customer lifecycle, including lead generation, customer care, new sales/enrollments, customer retention, technical support, and other forms of customer engagement such as initiating service actions or program benefits.